Refund policy

We have a 7-days return & refund policy, which means you have 7 days after receiving your item to request a return. *Pre-order is non-return and non-exchangeable.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging with seal intact. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at garmin.shop@convergent.com.my. If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at garmin.shop@convergent.com.my.